Summary

 

Results-driven, self-directed IT Professional with 5+ years experience as a helpdesk technician. A resourceful problem-solver with consistent record of achievement, successfully integrating information systems, networks and people to achieve critical objectives with minimal disruption.

 

 

Qualifications

 

-          Knowledgeable in technical troubleshooting software / hardware issues 

-          Configuring, managing and securing wireless networks

-          Phone & Remote Support in customer focused environments

-          Experience with Windows XP, 7, and 8 operating systems

-          Experience with Dell / Lexmark hardware maintenance and repair

-          Microsoft Office Suite (Word, Excel, PowerPoint)

-          Utilized Avaya phone systems

-          Exposure to Active Directory, as well as application testing / deployment

 

Professional Experience

 

Zodiac Aerospace

Contacted with Snelling staffing agency. I was a Material Buyer with a 3 month contract.

 

My job was to Create PO’s

 

 

City of Corinth, (Texas)February 2013 – March 2014

Helpdesk Support (Contract with ontrac staffing agency)

 

·                      Maintained and supported City Hall, Police Department, Public Works, and Local Fire Stations.

·                      With Active Directory, I was responsible for unlocking passwords, creating new profiles, deleting old profiles, and transferring necessary data.

·                      Troubleshot and set up Panasonic Toughbooks for users.

·                      With Avaya Phone Systems, I was responsible for unlocking passwords, creating and changing account settings.

·                      Maintained the City’s website by updating changes to current information.

·                      Ensured all systems operated properly and complied with company standards.

·                      Re-imaged computers that were running on Windows XP and 7.

·                      Installed software such as, Laserfiche and Incode, which were for software programs for the police and fire departments.

 

 

Newbreed Logistics, (Texas)                                                           May 2008 – June 2011

I.T. Support (Contract)

 

·                      Troubleshot, installed, and resolved TCP/IP issues with LAN (wired and wireless networks).

·                      Conducted remote support via phone, e-mail, and VNC for I.T. related issues.

·                      Troubleshot all hardware connectivity issues and power related issues.

·                      Light exposure to troubleshooting on Citrix servers.

·                      Installed various software and configured multiple ports.

·                      Conducted appearance and functionality testing.

·                      Remote Desktop

 

 

Education

 

ATI Career Center, Hurst, TX (2004)

Information Technology